Cancellations, Returns & Exchanges

Each garment is produced in limited quantities with careful attention to material, structure, and finish. We operate on a small-batch model, and every order is handled individually from our studio in Lahore,Pakistan.

If you wish to cancel an order, please contact us at collectedxx@gmail.com within 2 days of order placement to process your cancellation request.

Orders may only be cancelled prior to processing or dispatch. Once confirmed, refunds will be issued to the original payment method. Kindly allow 30-45 business days for the refund to reflect, depending on your financial institution.

If an order has already been processed, we will not be able to cancel the order. Customer can still request an exchange. 

Due to our limited production runs and independent logistics structure, we are currently unable to offer returns. 

We encourage clients to review our detailed size chart carefully and to contact us prior to placing an order with any questions regarding fit, fabrication, or construction. Our team will gladly provide guidance to ensure confidence in your selection.

Incase a client wishes to request an exchange, the original garment(s) must be returned to the below address

COLLECTED XX

140 Ahmed Block

Garden Town, Lahore, Pakistan

+92 301 8599704

If purchased at retail price, an exchange can be claimed. However, sale of all discounted items is final.

To authorize any cancellation, please reach out to us collectedxx@gmail.com. Merchandise issues or complaints must be reported within 14 days of shipment receipt. For a refund or exchange, the items must be returned in their original, unused packaging along with the printed receipt and return form. Every exchange is reliant on available stock.

 

When returning an item for exchange, it must be in its original packaging, in like-new condition, and include the tags and written receipt. The cost of mailing the item back to Collected XX for the exchange is covered by domestic clients. The cost of mailing the item back to Collected XX for exchange, as well as the cost of shipping the exchanged item back to the customer's home country, is covered by international consumers.